Skip to main content
Laffaلفة
العربية
Page theme

Back to home

Delete your account and data

You can delete your Laffa account at any time from inside the app, without contacting us. If you can no longer sign in to the app, use the form at the bottom of this page.

Delete from inside the app

The fastest way: straight from the app settings. The request takes effect immediately and needs no review by our team.

Laffa Passenger app

  1. Open the app and sign in with your mobile number.
  2. Go to Profile, then the Settings section.
  3. Tap Delete account.
  4. Confirm in the dialog that appears.

Laffa Captain app

  1. Open the app and sign in with your mobile number.
  2. Go to Profile, then the Settings section.
  3. Tap Delete account.
  4. Confirm in the dialog that appears. If you have a trip in progress or an unsettled wallet balance, the final purge is deferred until it is settled.

What happens next: a 30-day grace period

As soon as you confirm, every session on every device is ended, the account stops working, and the final deletion is scheduled 30 days later.

During that period you can change your mind: sign in again and save any change to your profile, and the deletion is cancelled with your account restored as it was.

Once the period ends the deletion runs automatically and cannot be undone or the data recovered.

What is deleted

When the final deletion runs we delete or anonymise the following:

  • Account data: name, email, profile photo, language and trusted contacts. The phone number is replaced by an irreversible hashed fingerprint (used only to prevent abusive re-registration).
  • Captain verification documents: national ID photos, selfie, driving licence, TukTuk licence and registration papers, and TukTuk photos — permanently removed from private storage.
  • The national ID number and settlement details (bank account / mobile wallet / InstaPay).
  • Push tokens and device identifiers, and the last recorded location.

What is kept

We keep the minimum the law requires or platform safety needs, linked to an anonymised id that does not identify you:

  • Trip and financial records (fares, commissions, wallet movements, payments, withdrawals and refunds) for the period required by tax and accounting law.
  • Audit and safety logs (such as the document access log and safety reports under investigation) for as long as an investigation or a legal obligation requires.
  • Any data we are required to keep by law or by a valid judicial request.

Cannot open the app?

If you lost your phone or number, or removed the app, you can request deletion by e-mail. No sign-in is needed. Fill in the form and your mail app opens with a ready-made message to our privacy address — nothing is sent to our servers from this page.

For example 01012345678 or +201012345678

App

Helps us improve the service; it does not affect the request.

Opens your mail app with a pre-filled message; review it, then send.

Or send the e-mail yourself

Send an e-mail to the address below with the subject "Laffa account deletion request", stating the registered mobile number and the app:

privacy@laffaegypt.net

Identity verification and timing

To protect your account from fake deletion requests we first verify that you own the number: usually with a code sent to the registered mobile number, or with questions about the account if the number is no longer available.

After verification we record the deletion request and confirm it by e-mail, and the same 30-day grace period starts. We aim to answer every request within 30 days of receiving it.